Core2Care Service Level Options

  • Provide Initial Response​
  • Provide Workarounds
  • Remote Support
  • Software Releases
  • OEM TAC Case Management​
  • Extended Warranty
  • Online Case Management​
  • Return Manufacturer Authorization
  • 24X7X365 Remote Assistance
  • All Core2Care Reactive
  • Application of Workarounds
  • Software Upgrade Support
  • Validation of Network Changes
  • Quarterly SLA Reviews
  • Validate & Restore System Back-ups
  • All Core2Care Enhanced
  • Onsite Support
  • Proactive Health Checks
  • Risk Analysis and Mitigation
  • Preventative Maintenance
  • Implementation of Software Releases
  • Testing MOP in C2A LAB
  • Follow Customers Change Control
  • Analyse Captures/Traces
  • Quarterly Onsite SLA Reviews
  • List Item
  • Optimized or Tailored Support Contract
  • Requires Definition Workshop
  • Scoped to Client Requirements

Core2Care SLA – Add Ons

Enhanced Sparing

Sparing According to Client’s requirements

Network Baseline Updates

Network Documentation or AS Built kept up to date

Validating Documentation is correct

Knowledge Transfer

Knowledge transfer to customer teams members

Aimed to supplement training and focuses on customer specific aspects of implementation

Professional Services

Professional Consulting Hours

Day-to-day system enhancements and configurations

Support Community