• Provide Initial Response
  • Provide Workarounds
  • Remote Support
  • Software Releases
  • OEM TAC Case Management
  • Extended Warranty
  • Online Case Management
  • Return Manufacturer Authorization
  • 24X7X365 Remote Assistance
  • All Core2Care Reactive
  • Application of Workarounds
  • Software Upgrade Support
  • Validation of Network Changes
  • Quarterly SLA Reviews
  • Validate & Restore System Back-ups


  • All Core2Care Enhanced
  • Onsite Support
  • Proactive Health Checks
  • Risk Analysis and Mitigation
  • Preventative Maintenance
  • Implementation of Software Releases
  • Testing MOP in C2A LAB
  • Follow Customers Change Control
  • Analyse Captures/Traces
  • Quarterly Onsite SLA Reviews
  • List Item


  • Optimized or Tailored Support Contract
  • Requires Definition Workshop
  • Scoped to Client Requirements

Enhanced Sparing

  • Sparing According to Client’s requirements

Professional Services

  • Professional Consulting Hours
  •  Day-to-day system enhancements and configurations

Knowledge Transfer

  • Knowledge transfer to customer teams members 
  • Aimed to supplement training and focuses on customer specific aspects of implementation

Network Baseline Updates

  • Network Documentation or AS Built kept up to date 
  • Validating Documentation is correct