Core2Africa offers a multitude of Network Maintenance & Support Services under the Core2Care brand.

Core2Care Packages:

Core2Africa provides additional support services, complementary to normal OEM support services:

  • Core2Care Reactive
  • Core2Care Enhanced
  • Core2Care Proactive
  • Core2Care Optimised

<Each Core2Care package builds on the previous one>

Core2Care Reactive
  • Provide Initial Response
  • Provide Workarounds
  • Remote Support
  • Software Releases
  • OEM TAC Case Management
  • Extended Warranty
  • Online Case Management
  • Return Manufacturer Authorization (RMA)
  • Provide 24x7x365 Remote assistance
Core2Care Enhanced

All Core2Care Reactive +

  • Application of workarounds
  • Software Upgrade Support
  • Validation of Network Changes
  • Quarterly Remote SLA Reviews
  • Validate System Backups and Restores
  • Configuration Management Support
Core2Care Proactive

All Core2Care Enhanced +

  • Onsite Support (Case Dependent)
  • Proactive health checks
  • Risk analysis and Mitigation Recommendations
  • Preventative maintenance
  • Implementation of software releases (incl. creation and delivery of MOP’s)
  • Testing MOP in C2A LAB
  • Follow Customers change control
  • Analyse Captures/Traces
  • Quarterly Onsite SLA Reviews (Country Dependent)
Core2Care Optimised
  • Optimised or tailored support contract according to customer-specific requirements
  • Requires definition workshop and scoping to fully understand requirements.

Bolt-On Services Available:

Each of the below options are selectable as a bolt-on to a Core2Care contract

Enhanced Sparing
  • Sparing – according to clients requirements
Professional Services
  • Professional Consulting Hours
  • Day-to-day system enhancements/configuration changes
Knowledge Transfer
  • Knowledge transfer to customers team members
  • Aimed to supplement formal training and focusses on customer-specific aspects of implementation
Network Baseline Updates
  • Network documentation or as-built diagrams and documentation kept up-to-date
  • Validating documentation is correct

2 + 4 =

NETWORK CRISIS?

Call me NOW!

Call me and let me know the issue with your network and I’ll get you the support you need. Please download my vCard and give me a call.

Lindsay Noël

Group Service Level Manager

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