Core2Africa offers a multitude of Network Maintenance & Support Services under the Core2Care brand.

Core2Care Packages:

Core2Africa provides additional support services, complementary to normal OEM support services:

  • Core2Care Reactive
  • Core2Care Enhanced
  • Core2Care Proactive
  • Core2Care Optimised

<Each Core2Care package builds on the previous one>

Core2Care Reactive
  • Provide Initial Response
  • Provide Workarounds
  • Remote Support
  • Software Releases
  • OEM TAC Case Management
  • Extended Warranty
  • Online Case Management
  • Return Manufacturer Authorization (RMA)
  • Provide 24x7x365 Remote assistance
Core2Care Enhanced

All Core2Care Reactive +

  • Application of workarounds
  • Software Upgrade Support
  • Validation of Network Changes
  • Quarterly Remote SLA Reviews
  • Validate System Backups and Restores
  • Configuration Management Support
Core2Care Proactive

All Core2Care Enhanced +

  • Onsite Support (Case Dependent)
  • Proactive health checks
  • Risk analysis and Mitigation Recommendations
  • Preventative maintenance
  • Implementation of software releases (incl. creation and delivery of MOP’s)
  • Testing MOP in C2A LAB
  • Follow Customers change control
  • Analyse Captures/Traces
  • Quarterly Onsite SLA Reviews (Country Dependent)
Core2Care Optimised
  • Optimised or tailored support contract according to customer-specific requirements
  • Requires definition workshop and scoping to fully understand requirements.

Bolt-On Services Available:

Each of the below options are selectable as a bolt-on to a Core2Care contract

Enhanced Sparing
  • Sparing – according to clients requirements
Professional Services
  • Professional Consulting Hours
  • Day-to-day system enhancements/configuration changes
Knowledge Transfer
  • Knowledge transfer to customers team members
  • Aimed to supplement formal training and focusses on customer-specific aspects of implementation
Network Baseline Updates
  • Network documentation or as-built diagrams and documentation kept up-to-date
  • Validating documentation is correct

13 + 3 =


Call me NOW!

Call me and let me know the issue with your network and I'll get you the support you need. Please download my vCard and give me a call.

Lindsay Noël

Group Service Level Manager

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