Our company is ‘Core2Africa’, hereinafter the ‘company’ and was started in 2010. Our website address is www.core2africa.net. Our group head office physical address is Suite 1, PERRIERI OFFICE SUITES, C2-302, Level 3, Office Block C, La Croisette, Grand Baie, Rivière du Rempart, Mauritius.

The Terms of Service for this website and company and/or individuals/owners/directors are covered by the following:

1. Terms of Use

1.1 Acceptance of Terms of Service

You are encouraged to read these terms carefully. Use of this website is subject to these Terms of Service. By using this website, you are acknowledging that you have read these Terms of Service and that you agree to them.

1.2 Age Requirement

To use this website without adult supervision you must also be at least eighteen years old. If you are under 18 years of age, you may not use this website or purchase any product or service from us without the assistance of your parent or guardian.

1.3 Copying, Downloading of Material and Sharing

This website and the content contained therein along with in third party servers is the property of the company or the relevant thirds party and is subject to international copyright laws. Therefore, nothing contained in this website may be copied, reproduced, downloaded or shared without the prior consent of the company or the relevant third party. Users may only download or copy data or content which is expressly intended for non-commercial use by the user or for which the user has purchased and is in possession of a valid license. If a downloadable file does not specifically stipulate that it can be shared, then it may not be shared under any circumstances.

1.4 Intellectual Property

The Company’s products and services contain intellectual property that is owned by Core2Africa Mauritius Limited who irrevocably asserts and maintains ownership in and to all such intellectual property.

1.5 Trademarks

Core2Africa, CoreTwoAfrica, vSAW, SNAP, SNAAP and other trademarks contained on the website are trademarks of Core2Africa Mauritius Limited. These trademarks may not be copied or used without the written consent of Core2Africa Mauritius Limited which consent may be withheld by the Company for any reason whatsoever.

1.6 Pricing

Pricing of any and all goods or services is subject to change at the discretion of the company’s management. Please keep up to date with pricing by referring to the relative pages on the website.

1.7 Changes to Terms of Service

Please refer to and review these Terms of Service, along with other policies relating to Core2Africa, on a regular basis, as these terms and related policies may change over time. Your continued use of this website will indicate your acceptance of the terms of use and the related policies in their current forms. If you are not accepting of the terms of use and the related policies in their current forms, you are requested to immediately terminate using the website.

2. Privacy Policy

2.1 Data Collection and Protection

This section outlines and explains our policies regarding the collection, use and disclosure of personal data when you visit our website and/or use any of the services that we provide. By visiting this website and using the services provided, you agree to the collection and use of personal information in accordance with this policy. This will be done in compliance with the Mauritian Data Protection Act 2017 and the GDPR (General Data Protection Regulation) applicable in the EU.

Personal information, or Personally Identifiable Information, or ‘PII’, is personal information and data that can be used to specifically identify or contact a single person.

We collect PII for multiple reasons, including:

  • To notify users of changes to our service offering from time to time
  • To provide customer support
  • To gather data for analysis, in order to improve the user experience on the website
  • To detect, prevent and address any technical issues that may arise
  • To provide updates, product or services offers, blog posts and newsletters to users, in terms of their specific preferences

2.2 What personal data we collect and why we collect it

The company collects a few forms of personal data, including the following:

2.2.1 Personal Data

While using our website, we may ask you to provide us with certain identifiable information, including, but not limited to, your first name and last name, email address, phone number, physical address and postal address. Furthermore, whilst using our website, we may gain and retain data relating to your usage of our website, including cookies and pixels.

2.2.2 Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: Privacy Policy. After approval of your comment, your profile picture, if uploaded, will be visible to the public in the context of your comment.

2.2.3 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

2.2.4 Cookies

If you leave a comment on our site you may opt-in to saving your username and email address. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for at least one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ‘Remember Me’, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. Cookie types include session cookies, preference cookies and security cookies. Please refer to the full Cookie Policy in 4.0 Cookie Policy.

2.2.5 Facebook Pixels

The company reserves the right to collect and utilise Facebook pixels, which are the equivalent of cookies. A Facebook pixel is code that is included in the company website, which then helps track conversions from Facebook ads in order to optimise ads based on collected data, to build targeted audiences for future ads and to remarket to qualified leads, i.e. people who have already taken some kind of action on our website.

2.2.6 Embedded Content from other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

2.2.7 Log Data

We collect information (log data) that your browser provides whenever you visit our website. This log data may include your computer, tablet or smartphone IP address, the browser type and version, the website pages which you visit, as well as the date and time of your visit to our website.

2.2.8 Email

We keep copies of all email communication with the company. You may opt out of email communications with the company by following the unsubscribe instructions at the bottom of our emails.

2.3 Third-Party Services

We share your personal information and user data with third-party service providers, including:

2.3.1 Google Analytics

Google Analytics is a web analytics service offered by Google and which we subscribe to for analysing website visitor usage data. The data collected by Google is shared with other Google services. Google may use this data to contextualise and personalise advertisements displayed on our and other websites based upon your personal data which they collect. You may opt out of this gathering and sharing of your personal data by Google by installing an ‘opt-out’ browser add-on (https://tools.google.com/dlpage/gaoptout), which prevents Google from accessing your personal data for analytics purposes and further sharing. For Google Privacy & Terms Policy, visit: https://policies.google.com/privacy.

2.3.2 GetResponse

We use GetResponse, which is an email autoresponder service, for collecting email addresses and first and last names, along with any specific data relating to user preferences. Please refer to RetResponse Privacy Policy here: https://app.getresponse.com/privacy-center

2.3.3 Salesforce

We use Salesforce (SFDC) for CRM on our website. Please refer to the Salesforce Privacy Policy: https://www.salesforce.com/company/privacy/

2.4 Data Retention, Sharing & Usage

We will retain your personal data only for as long as needed to ensure a quality user experience, as well as to conform with any legal obligations for data retention. We will also retain usage data for purposes of analysis.

2.4.1 How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

2.4.2 What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

2.4.3 Where we send your data

Visitor comments may be checked through a third-party automated spam detection service.

2.4.4 Where we store your data

Your personal information may be stored on servers in datacentres at disparate locations provided by the hosting service providers and which are not always known by the company however our service providers are made aware of our requirement to comply with law and best practice and thus similar jurisdictions would be utilised. Your consent to these terms of use followed by the submission of personal data represents your acceptance of and agreement with these terms of use and the privacy policy relating to the use and storage of your personal data.

2.4.5 Usage of Personal Data

We may use your personal data to contact you via email or other means, or to respond to your requests. We may also use your personal data to send you emails or newsletters that we consider appropriate to your needs and interest.

2.5 GDPR Rights

If you are within the European Union, you are entitled to certain rights under the General Data Protection Regulation (GDPR). In line with the GDPR, you may update or request that we delete any information of yours that we may hold. Should we receive such a request, we will take the necessary steps to validate your identity before carrying out a request for the removal/deletion of personal information. Learn more about GDPR: https://eugdpr.org/

2.6 Children

We subscribe to the Children’s Online Privacy Protection Act of 1998 (COPPA) and are strongly committed to protecting the safety and privacy of children who may visit our website. As such, we do not know knowingly collect personal information from children under the age of thirteen (13) and have adopted processes and techniques to ensure compliance. We believe that our website does not contain any content that is unsuitable for children under the age of thirteen (13).

2.7 Disclosure of Personal Data

Under certain circumstances, as required by law or as requested by authorities, the company might be required to disclose your personal data.

2.8 Collection of Non-Personal Information

Information of a type or in a form that does not permit direct identification of or association with any specific individual is termed ‘Non-Personal Information’, or ‘NPI’. Combinations of personal and non-personal information are considered personal information if the combined information can be used to identify or contact any specific individual(s). For the purposes of this Privacy Policy, assimilated or aggregated user data is considered non-personal information as long as it cannot be used to identify or contact any specific individual and as such we may therefore collect, use, transfer, and disclose non-personal information.

2.9 Your Consent

By using our website you consent to the collection of your personal data as described in the terms of use outlined in these Terms of Service.

5. Limitation of Liability

The company, its owners, directors and employees will in no event be held liable for a user implementing any equipment, or using any advice or guidance offered in the information supplied, training modules, or the tools provided by the company. It remains the responsibility of the customer to validate the effectiveness of the equipment deployed or the information/training provided in line with the application or need in their business and to ultimately be accountable for the implementation thereof. Any losses incurred after implementing any changes are entirely at the risk of the customer. Any claim against losses incurred of whatsoever nature will be limited at maximum to the value of the product or service purchased and paid for by the customer and no more.

7. Security

We take security extremely seriously and will at all times endeavour to protect personal data within our control. However, due to the nature of the Internet and those intent on breeching the security of companies and their websites, we cannot offer a 100% guarantee as to the security and safety of data within our control. It is therefore incumbent upon the user of our website to decide what data they are comfortable with submitting to us and whether by way of forms or surveys or any other means available from time to time.

7.1 ‘DO NOT TRACK’ (DNT) Signals

You may set DNT within your browser settings should you not require any tracking data to be accessed or kept by the company when using our website.

NETWORK CRISIS?

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Lindsay Noël

Group Service Level Manager

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